Booking terms & conditions
Please carefully read our Booking Terms and Conditions.
If you have any questions please contact Ekimne before making a booking.
Ekimne and the owners of any property managed by Ekimne rent the property under the following conditions:
HOW TO BOOK
Reservation requests can be made by email () or by calling +81 80-
5722-8462. Our reservations team will send you a personalized quote based on your
needs with a detailed costing of the holiday.
TO SECURE THE BOOKING
Ekimne requires a 20% non-refundable deposit to secure your booking. To secure
your booking, please provide your credit card details via email or via our online
invoicing/payment system (via Xero/Paypal). Final Payment is required no later than
90 days prior to arrival.
CONFIRMATION
Availability is subject to change at anytime. Occasionally, guests will request a "hold”
to be placed on a property. This is not a guarantee that the property will be available.
The reservation is confirmed only when the 20% non-refundable deposit has been
processed by Ekimne. Please check the confirmation invoice carefully and take note
of the final payment due date.
PAYMENT DETAILS
Ekimne requires a 20% non-refundable deposit in order to confirm the guest’s
reservation. Please be aware that availability can change at any time (often in minutes
in peak demand) prior to confirmation. By paying your deposit, you accept these
terms and conditions. Please note that payments cannot be split among multiple
guests. The person taking responsibility for the booking must make all payments on
behalf of group members. All prices include consumption tax of 8%
FINAL WINTER PAYMENT DATE
From December 1st to May 10th (hereinafter "Winter Season"), full payment is due
no later than 90 days prior to arrival. In the Winter Season, reservations made within
90 days must be paid in full within 10 days of confirmation of the booking.
Final payments can be made by bank transfer or via Visa, Master Card, or American
Express. All Credit Card payments will be processed in Japanese YEN. Payments can
be made by bank transfer to the account details provided below. All bank charges
must be covered by the customer, inclusive of any bank charges charged on transfers
entering our account in Japan.
FINAL SUMMER PAYMENT DATE
From May 11th to November 30th (hereinafter "Green Season"), full payment is due
no later than 14 days prior to arrival. In the Green Season, reservations made within
14 days must be paid in full within 7 days of confirmation of the booking.
Payments can be made by bank transfer or via Visa, Master Card, or American
Express. All Credit Card payments will be processed in Japanese YEN.
CANCELLATION BY THE GUEST
Any cancellation will come into effect the day written notice is received by Ekimne
and the following cancellation penalties will apply:
Winter Season
More than 90 days before arrival:
20% of total reservation cost (Equivalent to the non-refundable deposit)
90 - Arrival day
100% of total reservation cost
Green Season
More than 15 days before arrival:
No penalty
14 - Arrival day
100% of total reservation cost
CANCELLATION BY EKIMNE
In all cases, Ekimne reserves the right to cancel the guest’s booking for the dates the
guest has reserved. This is extremely unlikely, but should this event occur, the guest
would be fully refunded.
If the guest fails to pay the balance of the reservation costs or other costs before the
due dates, we reserve the right to cancel the guest’s reservation with no refund.
AMENDMENTS BY THE GUEST
Amendments (any change, adding extra people to your booking, changing property)
must be confirmed in writing and signed by you or any authorized member of your
group. They will come into effect the day they are received by Ekimne.
All amendments will be subject to availability and in the case that the number of
nights is reduced or the number of guests is increased to exceed the property capacity
causing a necessary change of property the above cancellation policy will apply.
AMENDMENTS AND CANCELLATION OF GUEST SERVICES
When you cancel or amend Guest Services an amendment fee of JPY 5,000 will be
charged. Cancellations less than 14 days prior to check in: 100% of the price of the
Guest Service Item.
Please note that if your arrival or departure time or date changes due to delayed or
cancelled flights (weather, mechanical, technical etc) or for any other reason, we
cannot refund for any service that has been scheduled in accordance with your written
instructions provided to us 14 days prior to arrival. These services often cannot be
rescheduled and you may need to repurchase services for the rescheduled time AND
there may be delays in supplying a rescheduled service, or alternative service.
EXTRA PERSON POLICY
All Ekimne properties have a set guest number capacity. In the case where booking
numbers exceed the property capacity within reason, each extra guest will incur a
relative charge. The extra guest charge varies according to property. Please contact
Ekimne for full details. Children under 3 years sleeping with a parent or guardian
incur no charge.
BOOKING
Ekimne bookings are accepted subject to the services or accommodation applied for
being available. Ekimne and/or its agents reserve the right, without notice, to modify,
cancel or withdraw any of the arrangements and in this event the full amount paid will
be returned to the customer, and upon rendering the same, all liability of Ekimne
and/or its agents shall cease. Ekimne and/or its agents reserve the right to decline or
accept any person as a member of any party at any time.
PROPERTY DAMAGE
The lessee of any of Ekimne properties accepts responsibility and will incur all costs
for replacement or repair of any damage incurred to the property by the lessee or
anybody in the lessee’s party or duty of care outside of normal wear and tear. Ekimne
will inspect the property before the guests check out. In the event where the property
has been damaged the lessee will pay Ekimne in full for any damage caused.
NO SMOKING POLICY
Ekimne properties maintain a strict No Smoking Policy within their buildings. There
is a minimum penalty charge of JPY 50,000 to cover smoke removal and an entire
property clean/linen replacement. Ekimne reserves the right to evict from the building
any person or party not adhering to this policy without a refund for any days
remaining.
RESPONSIBILITY
Ekimne and/or property owners shall not under any circumstances be liable for any
injury, damage, loss, accident, delay or irregularity that may be caused to person or
property, however caused, this also applies to any tour under its management,
sponsorship, procurement or otherwise.
The right is also reserved to cancel or withdraw any tour, or any booking made for a
guest, or to decline to accept any person as a member of a tour for any reason
whatsoever. No refunds can be made in respect of accommodation and lift passes not
used and under no circumstances can refunds be made for tours and sightseeing
excursions not undertaken. The issuance and acceptance of receipts, tickets, vouchers,
coupons or exchange orders shall be deemed as consent to the above conditions.
Bookings for external services will be subject to the external service providers’
booking Terms and Conditions and remain the responsibility of the client. A list of
booking Terms and Conditions for each service provider will be supplied upon
request.
PETS
All properties have a strict No Pets policy. Under no circumstances will pets be
permitted to stay (or visit) in any of the properties managed by Ekimne. This includes
common areas, surrounding footprint and in vehicles parked on the property.
TRANSPORTATION
Transportation to and from Niseko-Hirafu or any of Ekimne’s properties is the
responsibility of the customer and subject to the Terms and Conditions of the
transportation provider if applicable. No refunds of accommodation or any other
related services will be given due to delayed arrival for any reason, including travel
being impaired by weather conditions. Ekimne and/or its agents will not be
responsible for providing additional accommodation in the event that customers are
prevented from leaving Niseko-Hirafu or Ekimne’s properties due to unforeseen
circumstances including weather. In the event that Ekimne can and do provide
accommodation, regular rates will apply.
INSURANCE
Ekimne strongly advises all guests to comprehensively insure themselves against
medical expenses, personal accident, loss of deposit and cancellation fees, and also
their baggage against damage, loss, theft, etc.
SNOW CONDITIONS
Ekimne cannot under any circumstances be held responsible for snow conditions. No
accommodation booking can be cancelled, altered or amended on the basis of weather
conditions.
BANKING DETAILS
Bank: North Pacific Bank Ltd.
Branch: Kutchan Branch
Account: 3554491
Branch No: 015
Tel: +81-136-22-0181
SWIFT Code: NORPJPJP
Please remember that all banking fees and charges must be covered in full when
sending any payments to avoid an outstanding balance.